Terms and conditions

These terms and conditions (“Agreement”) set forth the general terms and conditions of your use of the silverpulse.net website (“Website”), the signed-in web application at its subdomains (“Web Application”), the “Silver Pulse” mobile application (“Mobile Application”) and any of their related products and services (collectively, “Services”). This Agreement is legally binding between you (“User”, “you” or “your”) and SHELLMOND LIMITED (“SHELLMOND LIMITED”, “we”, “us” or “our”). If you are entering into this Agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Agreement, you must not accept this Agreement and may not access and use the Services. By accessing and using the Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. You acknowledge that this Agreement is a contract between you and SHELLMOND LIMITED, even though it is electronic and is not physically signed by you, and it governs your use of the Services.

Table of contents

  1. Accounts and membership
  2. Billing and payments
  3. Accuracy of information
  4. Links to other resources
  5. Prohibited uses
  6. Intellectual property rights
  7. Disclaimer of warranty
  8. Limitation of liability
  9. Indemnification
  10. Severability
  11. Dispute resolution
  12. Assignment
  13. AI-Generated Interactions
  14. Minutes, Payments and Refunds
  15. Not a Medical or Emergency Service
  16. Changes and amendments
  17. Acceptance of these terms
  18. Contacting us

Accounts and membership

You must be at least 18 years of age to use the Services. By using the Services and by agreeing to this Agreement you warrant and represent that you are at least 18 years of age. If you create an account on the Services, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. We may, but have no obligation to, monitor and review new accounts before you may sign in and start using the Services. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email address and Internet protocol address to prevent further registration.

Billing and payments

You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. Sensitive and private data exchange happens over a SSL secured communication channel and is encrypted and protected with digital signatures, and the Services are also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users. Scans for malware are performed on a regular basis for additional security and protection. We reserve the right to change products and product pricing at any time. We also reserve the right to refuse or cancel any order, in which case we will attempt to notify you using the contact details held on your account. How purchases are made, and how they are refunded, is set out in Minutes, Payments and Refunds below.

Accuracy of information

Occasionally there may be information on the Services that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, availability, promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Services or Services is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the Services including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Services should be taken to indicate that all information on the Services or Services has been modified or updated.

Although the Services may link to other resources (such as websites, mobile applications, etc.), we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked resource, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their resources. We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties. You should carefully review the legal statements and other conditions of use of any resource which you access through a link on the Services. Your linking to any other off-site resources is at your own risk.

Prohibited uses

In addition to other terms as set forth in the Agreement, you are prohibited from using the Services or Content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any applicable laws, regulations, rules, or local requirements; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services, third party products and services, or the Internet; (h) to spam, phish, pharm, pretext, spider, crawl, or scrape; (i) for any obscene or immoral purpose; or (j) to interfere with or circumvent the security features of the Services, third party products and services, or the Internet. We reserve the right to terminate your use of the Services for violating any of the prohibited uses.

Intellectual property rights

“Intellectual Property Rights” means all present and future rights conferred by statute, common law or equity in or in relation to any copyright and related rights, trademarks, designs, patents, inventions, goodwill and the right to sue for passing off, rights to inventions, rights to use, and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, rights to claim priority from, such rights and all similar or equivalent rights or forms of protection and any other results of intellectual activity which subsist or will subsist now or in the future in any part of the world. This Agreement does not transfer to you any intellectual property owned by SHELLMOND LIMITED or third parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with SHELLMOND LIMITED. All trademarks, service marks, graphics and logos used in connection with the Services, are trademarks or registered trademarks of SHELLMOND LIMITED or its licensors. Other trademarks, service marks, graphics and logos used in connection with the Services may be the trademarks of other third parties. Your use of the Services grants you no right or license to reproduce or otherwise use any of SHELLMOND LIMITED or third party trademarks.

Disclaimer of warranty

You agree that such Service is provided on an “as is” and “as available” basis and that your use of the Services is solely at your own risk. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties, conditions, or guarantees, including those relating to quality, fitness for a particular purpose, and non-infringement. We make no warranty that the Services will meet your requirements, or that the Service will be uninterrupted, timely, secure, or error-free; nor do we make any warranty as to the results that may be obtained from the use of the Service or as to the accuracy or reliability of any information obtained through the Service or that defects in the Service will be corrected. You understand and agree that any material and/or data downloaded or otherwise obtained through the use of Service is done at your own discretion and risk and that you will be solely responsible for any damage or loss of data that results from the download of such material and/or data. We make no warranty regarding any goods or services purchased or obtained through the Service or any transactions entered into through the Service unless stated otherwise. No advice or information, whether oral or written, obtained by you from us or through the Service shall create any warranty not expressly made herein.

Limitation of liability

To the fullest extent permitted by applicable law, in no event will SHELLMOND LIMITED, its affiliates, directors, officers, employees, agents, suppliers or licensors be liable to any person for any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if the liable party has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of SHELLMOND LIMITED and its affiliates, officers, employees, agents, suppliers and licensors relating to the services will be limited to an amount no greater than one dollar or any amounts actually paid in cash by you to SHELLMOND LIMITED for the prior one month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.

Indemnification

You agree to indemnify and hold SHELLMOND LIMITED and its affiliates, directors, officers, employees, agents, suppliers and licensors harmless from and against any liabilities, losses, damages or costs, including reasonable legal fees, incurred in connection with or arising from any third party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Services or any willful misconduct on your part.

Severability

All rights and restrictions contained in this Agreement may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws and are intended to be limited to the extent necessary so that they will not render this Agreement illegal, invalid or unenforceable. If any provision or portion of any provision of this Agreement shall be held to be illegal, invalid or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their agreement with respect to the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect.

Dispute resolution

The formation, interpretation, and performance of this Agreement and any disputes arising out of or relating to it shall be governed by the laws of Cyprus, without regard to its conflict of law rules and, to the extent applicable, the laws of Cyprus. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the courts located in Cyprus, and you hereby submit to the personal jurisdiction of such courts. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.

Assignment

You may not assign, resell, sub-license or otherwise transfer or delegate any of your rights or obligations hereunder, in whole or in part, without our prior written consent, which consent shall be at our own sole discretion and without obligation; any such assignment or transfer shall be null and void. We are free to assign any of its rights or obligations hereunder, in whole or in part, to any third party as part of the sale of all or substantially all of its assets or stock or as part of a merger.

AI-Generated Interactions

Certain features of the Services rely on artificial intelligence technologies to generate conversational responses and voice interactions. Audio from your microphone is transmitted in real time to our voice infrastructure and to third-party artificial intelligence and speech providers in order to provide these features. How that audio is handled, and who handles it, is described in our privacy policy.

AI-generated responses may occasionally contain inaccuracies, incomplete information, or unintended outputs. By using the Services you acknowledge and accept that AI-generated content is provided on an “as available” basis, that you are speaking with an automated system and not with a human being, and that you should not rely on it as a source of professional advice.

A companion does not carry memory from one session into the next. What we keep about a session, and for how long, is set out in our privacy policy.

Minutes, Payments and Refunds

The Services are sold as prepaid conversation minutes. Minutes are digital content, are consumed in real time during voice sessions, and are non-transferable and non-exchangeable for cash. Your balance is held against your account and is shared across the Mobile Application and the Web Application, so minutes bought in one can be used in the other.

Purchases made on the Website or in the Web Application are processed by Stripe. SHELLMOND LIMITED is the merchant of record, receipts are issued by Stripe, and we do not receive or store your full payment card details. Refund requests and billing questions for these purchases go to support@silverpulse.net.

Purchases made inside the Mobile Application are processed by Apple through the App Store. Apple is the merchant of record for those purchases and issues the receipt, and refunds for them are requested from Apple under Apple’s own terms rather than from us.

A voice session ends when your balance reaches zero. We are not liable for minutes consumed during a session interrupted by your own connection, device, or browser.

If you are a consumer in the European Union or the United Kingdom, you normally have fourteen days to withdraw from a purchase of digital content. By starting a voice session or otherwise using purchased minutes, you expressly request immediate performance and acknowledge that you lose your right of withdrawal in respect of the minutes consumed. Unused minutes bought from us may be refunded on request within fourteen days of purchase.

Not a Medical or Emergency Service

The Services are a conversational companionship service. They are not a medical device and do not provide medical, psychological, psychiatric, or other professional advice, diagnosis, or treatment. They are not a crisis line and not an emergency service.

If you are experiencing a medical or mental health emergency, or you believe you are in danger, contact your local emergency number — such as 911 in the United States or 112 in the European Union — or a qualified professional.

Never disregard professional advice, or delay seeking it, because of anything said during a session. You use the Services at your own discretion and remain responsible for decisions you make about your health and wellbeing.

Changes and amendments

We reserve the right to modify this Agreement or its terms related to the Services at any time at our discretion. When we do, we will revise the updated date at the bottom of this page and post a notification within the Services. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.

An updated version of this Agreement will be effective immediately upon the posting of the revised Agreement unless otherwise specified. Your continued use of the Services after the effective date of the revised Agreement (or such other act specified at that time) will constitute your consent to those changes.

Acceptance of these terms

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Services.

Contacting us

If you have any questions, concerns, or complaints regarding this Agreement, we encourage you to contact us using the details below:

SHELLMOND LIMITED

D. MICHAEL TOWER, Flat 105A, 27, 25 Martiou, 2408 Egkomi, Nicosia, Cyprus

support@silverpulse.net

This document was last updated on September 16, 2026